Privacy Policy for Tickets2Train

Effective Date: 03/03/2025

1. Introduction

Tickets2Train is committed to protecting your personal data and handling it with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Who We Are

Tickets2Train is a UK-based education provider offering fully funded and accessible training courses in English, Maths, Digital Skills, and Employability. Our services are designed to help individuals develop the skills needed to progress in work, education, and life.

3. Data We Collect

We may collect and process the following categories of personal information:

a) Basic personal details

Full name
Date of birth
Gender
Address (home and/or term-time)
Email address and phone number

b) Education and course data

Course enrolment details
Attendance records
Progress and assessment results
Learning support needs
Qualifications and education history

c) Financial and identification information

Funding or bursary details
National Insurance number
Bank details (where applicable)
Identification documents (e.g., passport, utility bill)

d) Special category data (only if necessary and with consent)

Health or disability information
Ethnic origin, religion, and other equality monitoring data

4. How We Collect Your Data

We collect data in the following ways:

Directly from you when you fill out an application, enrol in a course, or contact us
From partners or referral agencies (e.g., Jobcentre Plus, local councils)
Through digital interactions such as our website or email communications

5. Why We Collect Your Data

We use your data to:

Process course enrolments and provide educational services
Communicate with you regarding your learning
Meet funding, audit, and compliance requirements
Offer learner support, including financial, digital, or wellbeing support
Issue certificates, references, and report on learner outcomes
Monitor equality and improve the quality of our provision

6. Legal Basis for Processing

We rely on the following lawful bases:

Contract – to deliver educational services to you
Legal obligation – to meet statutory and funding body requirements
Legitimate interests – for monitoring and improving our services
Consent – for processing sensitive information or sending promotional material (which you can withdraw at any time)

7. Sharing Your Data

We may share your data with:

Funding agencies (e.g., ESFA, GLA)
Ofsted and other regulatory bodies
Partner training providers or referral agencies
External examiners or awarding organisations
Employers (e.g., for placement opportunities or references)
IT service providers, where necessary to deliver learning
Legal authorities, if required by law

All third parties are required to comply with data protection laws.

8. Data Retention

We will retain your personal data only for as long as necessary:

For active learners: during your enrolment
Post-learning: typically up to 6–10 years to meet auditing or funding body requirements

9. How We Keep Your Data Safe

We implement technical and organisational measures to ensure your data is protected against unauthorised access, accidental loss, or destruction. These include:

Secure servers and data encryption
Access restricted to trained staff only
Regular audits and data protection training

10. Your Rights

You have the right to:

Access your data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email: [Insert Email Address]

11. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Officer
Tickets2Train
Email: info@tickets2train.co.uk
Phone: 07931254647

12. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.